These new gate care instructions are for ALL Courtyard & Driveway Gates and Iroko 5 Bar Gates 

Storage, Treatment and Gate Care Instructions


It is important you read this leaflet before installing the gate.  The guidelines below will help ensure the gate is fitted correctly and in a suitable environment. FAILURE TO ADHERE TO THE INSTRUCTIONS WILL INVALIDATE ANY WARRANTY CLAIM.

  • Report any damage to packaging before unwrapping. If no damage, Polythene wrapping* should be removed and the gates to be inspected for size and defects. Do not treat the gate if any damage or defects are found. Any damage or defects MUST be reported immediately following delivery and prior to installation
  • Gates should be handled carefully and not dragged across each other or across other surfaces.
  • These gates have been produced at 16% moisture content and need to be kept dry. Avoid direct contact with sunlight until the gate has been fully treated.
  • Gates must be stored flat on three level bearers or upright against a wall with both stiles evenly supported until installation.
  • Any small nicks or scratches should be sanded using fine sandpaper before treatment.
  • Before hanging, gates must be treated and sealed on all faces and edges, Extra care must be given to the underside and all end grain – See Treatment instructions below.
  • Any gate which has been worked on cannot be exchanged, with the exception of a gate with a proven manufacturing defect.
  • Gate cannot be left exposed to the elements until fully treated.
  • Please recycle the packaging on the gates.


To give full protection to your softwood or hardwood gate please treat with a modern UV Oil for planed timber such as Osmo or Restol. . It will repel the water and stop the wood drying out unevenly, which can lead to warping. Softwood gates are already treated with preservative. A top coat oil must be applied prior to hanging the gates and exposing them to the elements. Hanging before treating with oil will invalidate any warranty. All cut out and drill holes will need to be treated with preservative and oil. All faces, edges and any cut outs/drill holes for fittings must be fully treated paying particular attention to the underside and all end grain. Please refer to manufactures instructions for full treatment process including any base coat recommendations. However, gates should be treated before being hung and expose to the elements.

We cannot guarantee against natural movement, splits, shakes or rot in timber products but the correct use of oil will help to eliminate this. Further treatments will be required. We recommend yearly but the frequency will depend on the location of your gates. For more information please visit


Gates must be fully treated before being hung or exposed to the elements. Two way adjustable hinges must be used to enable adjustments for movements that can occur with seasonable changes. When hanging gates the braces should “rise” from hanging stiles to centre stiles for strength. Manual gates must be fitted by an experienced installer. Automated gates must be fitted by a technically qualified installer. Gates should not be installed as a bi-fold gate. This will invalidate the warranty due to the stresses placed on the joints of the gates. Sufficient clearance should be allowed for the bottom of the gate (minimum 50mm) to ensure there is no contact with the ground (including grass/ plants). For more information please click here for our hanging instructionsHanging gates


We recommend that the gates are regularly inspected and maintained during the first year, and then maintained annually in accordance with the chosen treatment manufacturer’s instructions.

This will help to extend the life of your gate(s).

In the event of this gate being proven to have a manufacturing defect where a replacement is needed, the liability of the seller shall under no circumstances exceed the price of the defective gate.


Charltons will not be held responsible for any incidental work or problems as a result of bad storage, handling, hanging of gates or incorrect treatment (including customers failing to treat with preservative prior to applying finish coats) The foregoing does not affect your statutory rights. Full Terms and conditions can be found here.


*Packaging that wraps & protects your gate can be recycled. Please recycle your packaging.