Gate Warranty

Gates are manufactured from quality joinery grade softwood or hardwood by our craftsmen in Somerset.

All timber gates manufactured by Charltons are covered by one years workmanship warranty from date of receipt of goods.

Before exposing untreated timber gates to the elements, you must ensure our treatment recommendations are adhered to. Please note that pressure treated and coloured driveway gates are already treated. Pressure treated Driveway gates should be allowed to thoroughly dry out before applying UV oil.  Gates should be regularly maintained (typically once a year). Click HERE for details.

Gates must have been fitted with reasonable tolerances to allow for seasonal movements. We always recommend the use of adjustable hinges.

In the rare case a gate fails to perform to its designed purpose due to insufficient workmanship, Charltons will rectify the fault. However, we will not accept consequential loss in such a case.

Please note; Problems such as water damage and rot are caused by not following treatment guidelines, the use of the wrong treatment or no treatment being applied. These will invalidate any warranty claims.

In the rare instance there is a manufacturing defect, this must be reported prior to hanging a gate.

What is Not Covered

This warranty is for the replacement of the original product purchased only. It does not cover the costs of removal and reinstatement of the product. It does not cover consequential costs or losses incurred due to the failure of the product. The warranty applies to timber gates only. It does not cover automation kits, locks, hinges, bearings, rollers and other additional parts/accessories subject to wear and tear.

Problems such as water damage/rot are caused by not following treatment guidelines, the use of the wrong treatment or no treatment being applied. We can not warranty for something that has not been maintained in accordance with our treatment guidelines.

Failure of the customer to apply regular treatment.

Problems caused by applying oil to pressure treated gates before they have thoroughly dried out.

Timber movement (including twisting, warping and splitting).

Alterations or modifications to original gates (this will include the addition of mesh or wire to a gate.  If fitted too tightly this can cause the gate to warp).

Deliberate or accidental damage or abuse to the gate(s).

 ‘Poor Fitting’ of the gate(s), posts, ironwork, or nearby objects.

The absence of recommended gate fittings (e.g. drop bolt & socket sets).