Information We Collect
We may collect and process the following information:
- Name
- Email address
- Telephone number
- Company name (where applicable)
- Postal address (where applicable)
- Information submitted through enquiry forms
- IP address
- Browser type and version
- Operating system
- Website usage data
How We Collect Your Information
We may collect information when you:
- Complete a contact or enquiry form on our website
- Contact us by email, telephone or post
- Subscribe to marketing communications
- Interact with our website
- Accept cookies through our website
How We Use Your Information
We use your personal information to:
- Respond to enquiries and requests
- Provide quotations (to stockists) and product information
- Deliver customer support
- Manage customer relationships
- Send marketing communications where consent has been given
- Improve our website and services
- Maintain website security
- Meet legal and regulatory obligations
Lawful Basis for Processing
Under UK GDPR, we rely on one or more of the following lawful bases:
Legitimate Interests
We process enquiries and customer communications where necessary for our legitimate business interests.
Consent
Where you have subscribed to marketing communications or accepted optional cookies, we process your data based on your consent.
Do we use ‘cookies’?
We use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
Our website allows you to share content on social media networks like Facebook and Twitter. This functionality is enabled through use of third party cookies. In this case, privacy implications vary and are dependent on the privacy settings you have chosen when registering with the social media sites.
Our site enables sharing through:
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when its release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.
Third-party links
Security
We take appropriate technical and organisational measures to protect your personal information, including:
- Secure website hosting
- Password-protected systems
- Limited staff access
- Encrypted connections where appropriate
While we take reasonable precautions, no internet transmission can be guaranteed completely secure.
Retaining Data
We retain personal information only for as long as necessary.
Typically:
- General enquiries: 3 months
- Marketing subscriptions: until consent is withdrawn
- Analytics data: according to Google Analytics retention settings
- Stockist records are retained for as long as a customer relationship exists and thereafter for as long as necessary to maintain historical records, provide ongoing customer support, manage warranty, product and account enquiries, establish, exercise or defend legal claims, and comply with our legal obligations. Records are periodically reviewed and securely deleted where they are no longer required.
Information that is no longer required will be securely deleted or anonymised.
Contacting Us
We might periodically change this privacy notice. If we decide to change our privacy notice, we will post those changes on this page. We therefore recommend you re-visit this page periodically to check for changes. If there are any questions regarding this privacy policy, you may contact us using the contact form.
Your Rights
Under UK GDPR, you have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Withdraw consent where applicable
- Request data portability
- Lodge a complaint with a supervisory authority
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can attempt to resolve the issue.
You also have the right to complain to:
Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Website: https://www.ico.org.uk
Data Control
For the purposes of UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, please contact:
Charltons Gates and Fencing
The Sawmill, Buckland Down, frome, Somerset BA11 2TN
01373 812521
info@charltonsgroup.co.uk
If you have any questions regarding this Privacy Policy or how we process your personal data, please contact us using the details above.
This Privacy Policy is July 2026 V8